PRE-ORDER POLICY & FAQ
Pre-order Cancellation / Quantity Reduction Policy
Cancellation and/or Reduction in Quantities of all Pre-Orders for Trading Card Game Sealed Product, Sports Card Products and other Collectible/Randomized Card Products will incur a 10% processing fee calculated based on total order value. Release date delays. product allocations and other logistics, production or distribution factors out of our control will not serve as reason to circumvent this policy. Orders that order multiples of the same item and are deemed for resale/speculative purposes will also be subject to the 10% processing fee at managements discretion.
As per our TCG Singles Shipping Policy, all singles sales are final.
Cancellation of Pre-Orders from all other categories (Board Games, Role Playing Games etc.) can be made at any time and no additional fees will be incurred.
When Will My Order Ship?
All orders containing Pre-Order products will be held until the release/arrival of all items in that order.
Can You Send Some Of What I Ordered Early?
Should you wish to split your order into multiple shipments, it will require the purchase of an additional $8.95 shipping charge if the items being sent do not meet the $150 free shipping threshold.
Pre-order Price Guarantee
If we lower the price of a Pre-Order product before its release date you will be refunded the difference on a digital gift card which can be redeemed online or in-store on a future purchase. If we raise the price of a Pre-Order product, the cost to you will not change*.
This guarantee does not apply to TCG Singles as they are final sale.
*Price adjustments at the distribution level may require us to contact you regarding a price increase – should you not wish to pay the increased price we will gladly offer a full refund. Prices are subject to error and us contacting you would be notice that a price was in error.
A Product has been released once the “Pre-Order” text in its name has been removed. Release dates are subject to change due to errors or delays in regards to publishing, distribution and/or other unforeseen circumstances.